Job Description
Join our dynamic team at Metro Solutions Group with immediate opportunities for Customer Service Specialists in Philadelphia! We're hosting walk-in interviews daily for motivated individuals ready to start immediately. Enjoy competitive pay, comprehensive training, and a supportive work environment in the heart of Philadelphia. No appointment needed – just bring your resume and enthusiasm!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders and maintain accurate customer records
- Collaborate with cross-functional teams to improve service quality
- Meet daily performance metrics for response time and resolution
- Contribute to team knowledge base with customer insights
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficient in CRM software and MS Office Suite
- Ability to multitask in fast-paced environment
- Positive attitude with customer-first mindset
- Flexibility to work weekends as needed
- Must be authorized to work in the US