Job Description
Join Our Growing Team in San Jose!
We are seeking enthusiastic and detail-oriented individuals to join our Customer Support team. This is an immediate hire opportunity with competitive benefits and a dynamic work environment. No prior experience is required; we provide comprehensive on-the-job training.
Why Choose Us?
- Immediate start available
- Walk-in interviews conducted daily
- Health, dental, and vision insurance
- Paid training and career advancement opportunities
Apply in person at our San Jose headquarters today!
Responsibilities
- Handle Inbound & Outbound Calls: Provide exceptional customer service to clients regarding technical inquiries and product support.
- Troubleshoot Issues: Diagnose and resolve common software or hardware issues using established protocols.
- Document Interactions: Accurately log all customer interactions and resolutions into the CRM system.
- Customer Retention: Proactively engage with customers to ensure satisfaction and loyalty.
- Team Collaboration: Work closely with the technical team to escalate complex issues efficiently.
Qualifications
- Education: High school diploma or GED required; Associate degree preferred.
- Experience: 0-2 years in customer service or technical support is a plus, but not mandatory.
- Communication: Excellent verbal and written communication skills in English.
- Computer Skills: Proficiency in Microsoft Office Suite and basic computer operations.
- Availability: Must be available to work full-time, including weekends and holidays as needed.