Job Description
Immediate opportunity in Austin! TechFlow Solutions is seeking a dynamic Customer Support Specialist to join our growing team. This full-time position offers competitive pay, comprehensive benefits, and the chance to make an immediate impact. If you're a problem-solver with exceptional communication skills and ready to start now, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution
- Document cases accurately in CRM systems with detailed notes
- Collaborate with technical teams to troubleshoot complex issues
- Identify trends to improve customer experience and product knowledge
- Maintain high customer satisfaction scores with SLA adherence
- Train new customers on product features and best practices
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer support experience in tech industry
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Must be authorized to work in US immediately