Job Description
Immediate Hire Opportunity in Austin! Join our dynamic team at Apex Solutions Group as a Customer Support Specialist. We're seeking motivated individuals with excellent communication skills to deliver exceptional service to our clients. This role offers competitive pay, comprehensive benefits, and rapid onboarding. If you're ready to start your career with a forward-thinking company, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide clear solutions using our knowledge base
- Document all interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction metrics and feedback scores
- Participate in continuous training on products and processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or support experience
- Proficiency with Microsoft Office and ticketing systems
- Strong problem-solving and multitasking abilities
- Excellent verbal and written communication skills
- Ability to work flexible shifts including weekends
- Must pass background check and drug screening