Job Description
Are you a tech-savvy professional looking for an immediate hire in the Charlotte area? Apex Digital Solutions is currently expanding our team and seeking a dedicated Technical Support Specialist to join us in Charlotte, NC.
This is a fantastic opportunity for individuals ready to launch or advance their career in Information Technology. We offer a collaborative environment, competitive benefits, and the chance to work with cutting-edge technology. If you are eager to start a new role immediately, we want to hear from you!
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal employees via phone and email.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Configure and maintain company-issued laptops, printers, and mobile devices.
- Document all incidents, tickets, and resolutions in the Service Desk management system.
- Assist in the deployment of new hardware and software updates across the office.
- Collaborate with the IT Manager to improve system efficiency and user experience.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- 1-2 years of experience in IT support, help desk, or a similar technical role.
- Strong knowledge of Microsoft Windows, Office 365, and Active Directory.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to troubleshoot problems independently and work in a fast-paced environment.