Job Description
Join our dynamic team at TechForce Solutions and kickstart your career immediately! We're seeking motivated Tech Support Specialists to deliver exceptional service to our clients in the Charlotte metro area. This is your chance to grow professionally while making a real impact in a fast-paced tech environment.
Enjoy competitive pay, comprehensive training, and a supportive culture that values innovation and work-life balance. No experience? No problem – we provide all the tools you need to succeed. Apply today and start your journey with us tomorrow!
Responsibilities
- Provide responsive technical support via phone, email, and chat
- Troubleshoot hardware, software, and network issues efficiently
- Document cases accurately in our CRM system
- Collaborate with senior engineers on complex escalations
- Maintain high customer satisfaction scores
- Stay updated on emerging tech trends and best practices
Qualifications
- High school diploma or equivalent (college preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work flexible shifts including evenings/weekends
- Customer service mindset with patience and empathy
- Willingness to complete paid certification training