Job Description
Join our dynamic team at InnovateTech Solutions and kickstart your career today! We're seeking a Tech Support Specialist to provide exceptional service to our clients in Phoenix, AZ. This immediate hire opportunity offers competitive pay, comprehensive benefits, and a collaborative work environment. If you're passionate about technology and thrive in fast-paced settings, apply now to join our growing team!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Provide remote and on-site technical support across multiple platforms
- Document troubleshooting steps and maintain accurate service logs
- Train users on new systems and best practices
- Collaborate with IT teams to implement infrastructure upgrades
- Monitor system performance and proactively address potential issues
- Ensure compliance with company security protocols
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- 2+ years of technical support experience
- Proficiency with Windows/macOS and networking fundamentals
- Strong problem-solving and communication skills
- CompTIA A+/Network+ certification preferred
- Ability to work flexible hours including weekends
- Valid driver's license for on-site visits