Job Description
Join our dynamic team at TechWave Solutions Inc. as we expand our operations in Milwaukee! We're seeking a passionate Tech Support Specialist to deliver exceptional customer service and technical expertise. This immediate hire role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
As a key member of our support team, you'll troubleshoot hardware/software issues, maintain system documentation, and contribute to process improvements. We value innovation and professional development – you'll have access to cutting-edge tools and ongoing training programs.
Our Milwaukee office features modern amenities, flexible work arrangements, and a culture that recognizes and rewards excellence. If you're ready to make an immediate impact and advance your career in IT support, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Provide remote and on-site technical support across multiple platforms
- Create and maintain detailed system documentation and knowledge base articles
- Collaborate with development teams to report bugs and suggest improvements
- Train end-users on new systems and security protocols
- Monitor system performance and implement preventive maintenance
- Manage ticket queues with SLA adherence and customer satisfaction focus
Qualifications
- 3+ years of technical support experience in enterprise environments
- Proficiency in Windows/macOS/Linux operating systems
- Strong knowledge of networking fundamentals and security best practices
- Certification in CompTIA A+, Network+, or equivalent preferred
- Exceptional problem-solving and communication skills
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Ability to work independently and prioritize multiple tasks
- Valid driver's license for occasional on-site support