Job Description
Are you looking for immediate hire jobs in the Bay Area? Horizon Tech Solutions is hosting walk-in interviews today for dynamic individuals ready to join a fast-paced, innovative environment. We are seeking dedicated professionals for roles in Customer Service and IT Support.
Whether you are an experienced professional or just starting your career, we offer competitive pay and comprehensive benefits. Don't wait for a phone call—come in, meet our team, and get hired on the spot!
Why Apply?
- Walk-in Interviews Available
- Competitive Pay & Benefits Package
- On-the-spot Hiring Process
- Modern, Collaborative Office Culture
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Troubleshoot technical hardware and software issues for internal and external clients.
- Document all customer interactions and technical resolutions accurately in the CRM system.
- Collaborate with the technical support team to escalate complex issues efficiently.
- Provide training and guidance to new hires and junior staff members when needed.
- Ensure a high level of customer satisfaction through professional and empathetic communication.
Qualifications
- High school diploma or equivalent required; Associate's degree in IT or Business preferred.
- Strong proficiency in Microsoft Office Suite and basic computer troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, high-volume environment.
- Reliable transportation to our downtown San Francisco office.
- Previous experience in customer service or IT support is a plus but not mandatory.