Job Description
Apex Systems is currently seeking a highly motivated IT Support Specialist to join our team in Houston, TX. We offer an immediate hire opportunity for candidates looking to advance their career in a dynamic environment.
In this role, you will be the first point of contact for our internal employees, ensuring that our technology infrastructure runs smoothly. If you are looking for local jobs in Houston with a focus on career growth, we encourage you to apply today.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware and software issues.
- Install, configure, and troubleshoot desktop computers, laptops, and mobile devices.
- Manage user accounts, permissions, and access rights on the network.
- Monitor system performance and perform routine maintenance tasks.
- Collaborate with the IT team to resolve complex technical problems.
- Document all support tickets and resolutions in the helpdesk system.
Qualifications
- 1-3 years of experience in IT support or a related field.
- Strong knowledge of Windows and Microsoft Office Suite.
- Familiarity with remote desktop tools and helpdesk software (e.g., Zendesk, Jira).
- Excellent communication and customer service skills.
- Ability to work under pressure and meet tight deadlines.
- Associate degree in Information Technology or equivalent certification.