Job Description
Are you a tech-savvy problem solver looking for an exciting opportunity in Memphis, TN? Apex Digital Solutions is seeking a dedicated IT Support Specialist to join our high-performing team. We pride ourselves on delivering top-tier technical support and fostering a collaborative work environment.
What You Will Do:
As an IT Support Specialist, you will be the first line of defense for our employees' technical needs, ensuring seamless operations across our growing network.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to staff via phone, email, and in-person interactions.
- Diagnose and troubleshoot hardware, software, and network issues with speed and accuracy.
- Manage user accounts, permissions, and security protocols to maintain data integrity.
- Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Monitor system performance and perform routine maintenance to prevent downtime.
- Collaborate with the network team to implement and improve IT infrastructure.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology preferred.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are highly valued.
- Strong problem-solving skills with the ability to explain complex technical concepts to non-technical users.
- Excellent verbal and written communication skills.
- Experience with Windows and macOS operating systems.
- Ability to work independently and prioritize multiple tasks in a fast-paced environment.