Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in sunny San Antonio! We're hiring immediately for a critical role to keep our operations running smoothly. This is your chance to launch your career with a forward-thinking company offering competitive benefits and growth opportunities. If you're passionate about technology and thrive in a fast-paced environment, apply today and start making an impact right away!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage user accounts and permissions in Active Directory
- Install, configure, and troubleshoot Windows and macOS systems
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical challenges
- Implement cybersecurity best practices and security protocols
- Conduct regular system maintenance and performance optimization
Qualifications
- 2+ years of experience in IT support or helpdesk roles
- CompTIA A+ or Network+ certification preferred
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong problem-solving and communication skills
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Ability to prioritize tasks and manage multiple projects
- Valid driver's license and reliable transportation