Job Description
Are you ready to launch your career in the fast-paced world of technology? IndyTech Innovations is seeking a motivated Junior IT Support Specialist to join our growing team in the heart of Indianapolis. We value passion, curiosity, and a drive to learn.
In this entry-level role, you will gain hands-on experience supporting our internal workforce and clients. You will work alongside seasoned professionals who are eager to mentor you as you develop your technical skills in a collaborative environment.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Professional development and certification reimbursement.
- Flexible working hours and a supportive team culture.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Troubleshoot hardware and software issues, including laptops, printers, and operating systems.
- Assist in the deployment of new workstations and the configuration of user accounts.
- Maintain accurate and up-to-date documentation of technical issues and resolutions.
- Collaborate with the IT team to identify trends and improve system reliability.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology is a plus.
- Basic knowledge of Windows, macOS, and Office 365 applications.
- Familiarity with networking concepts (LAN, WAN) is preferred but not required.
- Strong problem-solving skills and the ability to think on your feet.
- Excellent communication skills with a customer-centric attitude.