Job Description
Launch your career in tech with TechSolutions Inc., a leading IT services provider in the DC Metro area. We're seeking passionate entry-level professionals to join our dynamic team as Junior IT Support Specialists. Gain hands-on experience supporting Fortune 500 clients while working in a collaborative environment that prioritizes growth and innovation. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts.
Our Washington DC headquarters offers state-of-the-art facilities and a culture that values fresh perspectives. If you're ready to turn your technical knowledge into real-world impact, this is your opportunity to join a company that invests in its people.
Responsibilities
- Provide tier-1 technical support to 200+ end-users via phone, email, and ticketing systems
- Deploy and troubleshoot Windows 10/11 workstations, mobile devices, and peripheral hardware
- Manage Active Directory accounts, group policies, and O365 license administration
- Document IT procedures, asset inventories, and incident resolutions in ServiceNow
- Collaborate with senior engineers on network security initiatives and system upgrades
- Train staff on new software deployments and cybersecurity best practices
- Monitor system health using Nagios and SolarWinds platforms
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 6 months
- Proficiency with Windows OS, Microsoft Office 365, and basic networking concepts
- Experience with ticketing systems (ServiceNow, Jira) preferred
- Strong analytical skills and ability to troubleshoot complex technical issues
- Excellent written and verbal communication abilities
- Valid driver's license for occasional client site visits in Northern Virginia