Job Description
Are you looking for an entry-level job in Denver that offers rapid growth and immediate opportunities? Apex Digital Systems is seeking a motivated Junior IT Support Specialist to join our dynamic team. We are looking for enthusiastic individuals who want to kickstart their career in technology with a company that invests in its people.
As part of our IT team, you will work directly with our clients to resolve technical issues, ensuring business continuity and user satisfaction. This is a fantastic opportunity for recent graduates or career changers looking to work in a fast-paced, innovative environment.
Responsibilities
- Provide first-level technical support: Troubleshoot hardware, software, and network issues for internal employees and external clients.
- Manage IT Tickets: Log, track, and prioritize help desk requests using our ticketing system to ensure timely resolution.
- Hardware & Software Deployment: Assist in the installation, configuration, and maintenance of workstations, printers, and peripherals.
- User Training: Conduct training sessions and create documentation to help users understand new technologies and company policies.
- System Monitoring: Perform routine checks on systems and networks to identify potential vulnerabilities and ensure optimal performance.
- Remote Support: Provide remote assistance to users experiencing connectivity or application issues.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Information Technology or related field is a plus.
- Experience: No prior professional experience required; internship or academic projects are acceptable.
- Technical Skills: Basic understanding of Windows operating systems, networking concepts, and computer hardware.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills and a proactive approach to troubleshooting.
- Availability: Ability to start immediately and work full-time hours.