Job Description
We are currently seeking dedicated Night Shift Customer Service Representatives to join our team in Charlotte, NC. As a leader in the industry, we pride ourselves on providing exceptional support to our clients, available 24/7. This role offers a competitive salary with a night shift differential, making it an excellent opportunity for those seeking flexible employment.
At Apex Customer Solutions, we believe in investing in our team. You will receive comprehensive training, mentorship, and a clear pathway for career advancement. If you are a self-motivated individual looking to work in a dynamic environment, we want to hear from you.
Responsibilities
- Manage a high volume of inbound and outbound customer calls regarding orders, returns, and account inquiries.
- Resolve customer issues efficiently and professionally, ensuring high satisfaction scores.
- Document all interactions accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless workflow transitions.
- Identify opportunities to upsell products or services to meet sales targets.
- Maintain a positive and professional demeanor while adhering to company policies.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or call center environments is preferred.
- Proficiency in Microsoft Office Suite and computer navigation.
- Strong verbal communication and active listening skills.
- Ability to work independently during night shifts without direct supervision.
- Reliable internet connection and a dedicated workspace.