Job Description
We are seeking a driven Night Shift Customer Service Representative to join our premium team in Oklahoma City. If you are looking for a rewarding career with excellent work-life balance and competitive pay, we want to meet you. We are committed to providing top-tier support to our clients and need dedicated individuals to join our night operations.
Why Choose Apex Operations?
- Competitive hourly rate with performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Night shift differential pay for your extra commitment.
- Modern office environment with state-of-the-art technology.
- Clear pathways for career advancement and leadership roles.
Responsibilities
- Manage a high volume of inbound and outbound customer calls and emails during night shift hours.
- Resolve complex customer inquiries with empathy, accuracy, and efficiency.
- Utilize CRM software to document interactions and update customer accounts.
- Adhere to all company quality assurance standards and compliance regulations.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify trends in customer feedback to help improve service protocols.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or call center environments.
- Strong verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite and CRM systems (e.g., Salesforce, Zendesk).
- Ability to work independently and maintain high energy during night shifts.
- Strong problem-solving abilities and a customer-centric approach.