Job Description
Are you a night owl ready to take control of your career? Apex Logistics Solutions is currently hiring for our Night Shift Customer Service Representative role in San Antonio, TX. We are looking for driven professionals who excel in a quiet, focused environment.
As a key member of our operations team, you will serve as the primary point of contact for our clients. We pride ourselves on providing exceptional support around the clock, and we are looking for someone who shares our commitment to excellence and reliability.
Why Join Us?
- Competitive hourly pay starting at $18.00.
- Comprehensive benefits package including medical, dental, and vision.
- Guaranteed night shift schedule (10:00 PM - 6:00 AM).
- Reduced commute and a peaceful work atmosphere.
Responsibilities
- Manage a high volume of incoming calls, emails, and support tickets during night hours.
- Resolve customer inquiries with empathy and efficiency to ensure high satisfaction scores.
- Log all interactions accurately and comprehensively into our CRM database.
- Collaborate with day-shift teams to ensure seamless service continuity.
- Identify and escalate complex issues to senior management.
- Update product knowledge base with relevant customer feedback.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Previous customer service or call center experience preferred.
- Ability to work full-time night shifts with reliability.
- Strong computer literacy, including MS Office and CRM software (Salesforce experience a plus).
- Excellent written and verbal communication skills.
- Problem-solving mindset with a focus on results.