Job Description
Are you a self-motivated problem solver looking for a rewarding career opportunity in San Diego? We are currently hiring immediately for a Night Shift Customer Support Representative to join our elite support team. This is your chance to work in a high-growth environment while enjoying the flexibility of night shifts with no weekend obligations.
As a Night Shift Specialist, you will be the first line of defense for our clients, ensuring seamless technical support and exceptional service during peak hours. We offer competitive pay, comprehensive benefits, and a clear path for career advancement. Don't wait—start your new career with us tonight!
Responsibilities
- Manage high-volume inbound and outbound support calls and chats during night shifts.
- Troubleshoot technical issues for clients using our proprietary software and hardware.
- Document all customer interactions and resolutions accurately in our CRM system.
- Escalate complex technical issues to the Tier 2 engineering team promptly.
- Maintain a high level of customer satisfaction and retention through empathetic communication.
- Collaborate with the day shift team to ensure continuity of support operations.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Previous experience in customer service or technical support (1+ years preferred).
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong computer literacy and ability to learn new software quickly.
- Excellent verbal and written communication skills in English.
- Ability to remain calm and professional under pressure.