Job Description
Are you a night owl looking to advance your career in a dynamic environment? Apex Solutions Group is currently seeking a highly motivated Night Shift Customer Support Specialist to join our elite team in Atlanta, Georgia. In this pivotal role, you will be the bridge between our clients and our services, resolving inquiries and ensuring satisfaction during the evening hours. We pride ourselves on a culture of excellence, offering competitive compensation, comprehensive benefits, and a supportive atmosphere for professionals who thrive after dark.
Why Join Us?
• Competitive Pay: Earn between $18.00 and $22.00 per hour.
• Flexible Schedule: Enjoy stability with consistent night shifts (10:00 PM - 6:00 AM).
• Career Growth: Clear pathways for advancement within the company.
• Benefits Package: Medical, dental, vision, and 401(k) matching.
• Modern Facilities: Work in a state-of-the-art facility in the heart of Atlanta.
Why Join Us?
• Competitive Pay: Earn between $18.00 and $22.00 per hour.
• Flexible Schedule: Enjoy stability with consistent night shifts (10:00 PM - 6:00 AM).
• Career Growth: Clear pathways for advancement within the company.
• Benefits Package: Medical, dental, vision, and 401(k) matching.
• Modern Facilities: Work in a state-of-the-art facility in the heart of Atlanta.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone and email with a focus on resolution.
- Diagnose and troubleshoot technical or service-related issues for our client base.
- Document all interactions and solutions accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless continuity of service.
- Adhere to all quality assurance standards and company compliance policies.
- Identify opportunities to upsell or cross-sell relevant services when appropriate.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of customer service experience in a call center or support environment.
- Strong communication skills with the ability to de-escalate difficult situations.
- Must be available to work night shifts, including weekends and holidays.
- Proficient in Microsoft Office Suite and CRM software.
- Ability to work independently with minimal supervision.