Job Description
We are seeking highly motivated individuals to join our dynamic team for local night shift jobs in New York, NY. As a leader in the logistics and support sector, we offer a stable environment where your contributions directly impact our success. Enjoy a quiet workspace, competitive compensation, and comprehensive benefits package.
Why Apply?
- Competitive hourly rate with shift differential.
- Health, dental, and vision insurance starting day one.
- Retirement savings plan (401k) with company match.
- Modern facilities located in the heart of Manhattan.
Responsibilities
- Provide exceptional technical support and assistance to clients via phone, email, and chat during the night shift hours.
- Log and track all customer interactions and service tickets accurately within the CRM system.
- Diagnose and resolve routine software and hardware issues independently.
- Collaborate with day-shift supervisors to ensure seamless operational continuity and communication.
- Maintain a high standard of quality assurance and adherence to company protocols.
- Identify opportunities to improve support processes and contribute to team efficiency.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or technical support.
- Must be available to work a rotating night shift schedule (e.g., 10:00 PM - 6:00 AM).
- Strong problem-solving skills and attention to detail.
- Proficient in Microsoft Office Suite and basic computer troubleshooting.
- Ability to work independently in a fast-paced environment with minimal supervision.