Job Description
Are you seeking a stable career with a flexible schedule? Apex Logistics Solutions is currently hiring a dedicated Night Shift Customer Support Specialist to join our growing team in Jacksonville, FL.
Join an elite team that values accuracy and efficiency. Our night shift offers a quiet, productive environment free from the daytime rush, allowing you to focus on delivering exceptional service.
Why Apply?
- Shift Pattern: 10:00 PM – 6:00 AM (Monday – Friday)
- Compensation: Competitive hourly pay with performance bonuses
- Perks: Employee discounts, 401(k) matching, and health benefits
Responsibilities
- Manage high-volume incoming calls and emails regarding order status and product information.
- Accurately process data entry and update customer accounts in the CRM system.
- Monitor system alerts and troubleshoot basic technical discrepancies.
- Collaborate with the day-shift logistics team to ensure seamless service handovers.
- Maintain a professional demeanor and adhere to company quality assurance standards.
- Document all interactions and resolutions in the internal ticketing system.
Qualifications
- High School Diploma or GED is required.
- Previous experience in customer service or logistics is preferred.
- Must have reliable transportation (mandatory for late-night shifts).
- Proficiency in Microsoft Office Suite, particularly Excel.
- Strong typing skills and exceptional attention to detail.
- Ability to work independently with minimal supervision.