Job Description
Join a leading industry player in Jacksonville, Virginia as a Night Shift Customer Support Specialist. We are currently expanding our operations and are looking for motivated individuals to join our elite night crew. If you are a self-starter who thrives in a fast-paced environment and values work-life balance through alternative scheduling, we want to hear from you.
At Apex Logistics, we pride ourselves on our commitment to excellence. Our night shift team is the backbone of our 24/7 service delivery, ensuring that our clients receive top-tier support regardless of the time of day. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for rapid career advancement.
Responsibilities
- Provide exceptional customer service and technical support via phone, email, and chat during night shifts.
- Monitor incoming system alerts and resolve critical issues immediately.
- Maintain accurate and up-to-date records of customer interactions and transactions.
- Collaborate with the day-shift team to ensure seamless operational continuity.
- Conduct routine quality assurance checks on support tickets and calls.
- Assist in training new night shift hires and mentor junior staff members.
- Ensure compliance with all company policies and safety protocols.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service, call center, or support roles is a plus.
- Must be available to work night shifts, including weekends and holidays.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Excellent verbal and written communication skills.
- Proficient in using CRM software and computer applications.
- Must pass a background check and drug screening.