Job Description
Are you a tech-savvy problem solver looking for a role that offers flexibility and competitive pay? Apex Tech Solutions is seeking a dedicated Night Shift IT Support Specialist to join our growing team in Dallas. If you thrive in a quiet environment and enjoy helping others solve technical challenges, we want to hear from you.
Why Choose Apex Tech?
- Night Shift Bonus: Earn up to $3.00/hour extra for working the night shift.
- Zero Commute: Enjoy the peaceful commute after your day job or simply start your day when you want.
- Modern Tech Stack: Work with cutting-edge tools and technologies.
- Growth Opportunities: Clear pathways for career advancement within the organization.
Join us and be the first line of defense for our clients' technology needs during the crucial night hours.
Responsibilities
- Provide Tier 2 technical support via phone, email, and ticketing systems during night hours.
- Monitor system health and ensure 99.9% uptime for critical network infrastructure.
- Troubleshoot and resolve hardware and software issues for remote end-users.
- Perform routine system backups, patch management, and security updates.
- Document all technical interactions, resolutions, and incident reports accurately.
- Collaborate with the day shift team to ensure seamless workflow handovers.
Qualifications
- 1-3 years of professional experience in IT support, Helpdesk, or Customer Service.
- Strong knowledge of Windows 10/11, Active Directory, and basic networking (TCP/IP, DNS).
- Excellent written and verbal communication skills with a focus on customer service.
- Ability to work independently with minimal supervision during night shifts.
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.