Job Description
We are seeking a highly motivated Night Shift IT Support Specialist to join our 24/7 critical infrastructure team in Houston, TX. If you thrive in a fast-paced environment and excel at problem-solving when the rest of the world sleeps, we want to hear from you. We offer competitive compensation, comprehensive benefits, and a culture that prioritizes employee well-being.
In this role, you will be the first line of defense for our internal systems, ensuring 99.9% uptime and rapid resolution of technical issues.
Responsibilities
- Monitor server health, network traffic, and system performance during off-hours.
- Resolve escalated helpdesk tickets and troubleshoot hardware/software issues.
- Perform routine system backups, patches, and security updates.
- Conduct nightly security audits to ensure data integrity.
- Collaborate with day-shift teams to hand off unresolved issues.
- Provide technical guidance and support to staff members via remote channels.
Qualifications
- Associate degree in Information Technology or equivalent work experience.
- CompTIA A+ or Network+ certification is preferred.
- Minimum of 2 years of experience in IT support or help desk roles.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong analytical skills and the ability to work independently with minimal supervision.
- Excellent written and verbal communication skills.