Job Description
Welcome to Nexus Tech Solutions, where innovation meets reliability. We are currently expanding our IT operations and looking for a Night Shift IT Support Specialist to join our team in Virginia Beach, VA.
This is an excellent opportunity for tech enthusiasts who thrive in a structured environment and enjoy solving complex problems while the world sleeps. You will be the first point of contact for internal systems, ensuring business continuity and user satisfaction.
Why Join Us?
- Competitive hourly rate ($22 - $28/hour)
- Comprehensive health benefits package
- Shift differential for night work
- Professional growth and certification reimbursement
We are looking for a detail-oriented professional who can handle high volumes of tickets and maintain our high standards of service.
Responsibilities
Provide Tier 2 technical support to internal employees via phone, email, and remote access.Monitor server performance and troubleshoot network connectivity issues during off-hours.Manage and maintain hardware inventory, including laptops, printers, and peripherals.Perform system backups and ensure data integrity is maintained.Respond to and resolve help desk tickets with a focus on speed and accuracy.Document all incidents, resolutions, and procedures in the ITSM database.
Qualifications
Associate degree in Computer Science, Information Technology, or equivalent work experience.1-3 years of experience in IT support, help desk, or system administration.Familiarity with Windows Server, Active Directory, and common office software.Strong problem-solving skills and the ability to work independently.Must be willing to work rotating night shifts (e.g., 10 PM - 6 AM).Excellent communication skills with a customer-first attitude.