Job Description
Are you looking for a night shift job in Cleveland, OH that offers growth and stability? Apex Global Technologies is currently hiring a Night Shift IT Support Specialist. We pride ourselves on delivering exceptional service 24/7 and need a reliable individual to join our elite night roster.
In this role, you will be the first line of defense for our clients during the evening hours, ensuring seamless operations and rapid resolution of technical issues. We offer a premium benefits package including health insurance, paid time off, and a 401(k) matching program. If you thrive in a quiet environment and want to earn a competitive hourly wage, apply now!
Responsibilities
- Monitor server health, network performance, and system alerts during night hours.
- Triage and resolve Level 1 and Level 2 IT support tickets via phone and email.
- Perform scheduled backups, patch management, and security updates.
- Document all technical incidents and resolutions in our ticketing system (Jira/ServiceNow).
- Collaborate with day-shift teams to communicate pending issues and status updates.
- Ensure compliance with company security policies and data protection protocols.
- Maintain a clean and organized workspace to ensure operational efficiency.
Qualifications
- High School Diploma or GED required; Associate degree in IT or related field is a plus.
- Minimum of 1-2 years of experience in IT support, help desk, or technical operations.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong understanding of Windows OS, Active Directory, and basic networking (TCP/IP).
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.