Job Description
Nexus Global Solutions is actively recruiting a reliable Night Shift Analyst to join our dynamic team in Los Angeles. We are looking for a dedicated professional who thrives in a 24/7 operational environment and can deliver exceptional technical support during evening hours. This is a fantastic opportunity to secure a stable position with a growing company that values work-life balance and career growth.
Why Join Us?
- Competitive hourly rate ($22.00 - $32.00).
- Comprehensive health, dental, and vision insurance.
- Flexible scheduling and paid time off.
- Opportunity for overtime pay.
Responsibilities
- Monitor network infrastructure, servers, and application performance overnight to ensure 100% uptime.
- Triage and resolve technical tickets and incidents using the Service Desk system within established Service Level Agreements (SLAs).
- Perform routine maintenance tasks, patch management, and security audits during off-peak hours.
- Document technical issues, resolutions, and system changes in the knowledge base.
- Collaborate with the day-shift engineering team to ensure seamless workflow transitions.
- Respond to user inquiries via phone, email, or chat regarding system functionality and access rights.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or Information Technology is preferred.
- Minimum of 2 years of experience in IT support, help desk, or a related technical role.
- Must be available to work the Night Shift (e.g., 6:00 PM to 2:00 AM) consistently.
- Strong understanding of Windows operating systems, Active Directory, and basic networking concepts.
- Excellent troubleshooting skills and the ability to work independently with minimal supervision.
- Strong written and verbal communication skills.