Job Description
Are you looking for a stable, high-impact career in the technology sector? Apex Technical Services is currently hiring a dedicated Night Shift IT Support Specialist to join our team in Virginia Beach, VA.
We are a leading provider of 24/7 technical infrastructure support, serving a diverse range of industries. As a night shift specialist, you will play a critical role in maintaining system uptime, resolving technical incidents, and ensuring our clients experience seamless operations around the clock.
Why Join Us?
- Competitive hourly pay with night shift differential.
- Comprehensive health, dental, and vision insurance.
- Opportunities for overtime and career advancement.
- Modern office environment with state-of-the-art equipment.
If you are a proactive troubleshooter ready to work the night shift, we want to hear from you.
Responsibilities
- Provide tier 2 and tier 3 technical support to end-users via phone, email, and remote desktop tools.
- Monitor and maintain server infrastructure and network performance during off-peak hours.
- Diagnose and resolve complex hardware and software issues efficiently.
- Document all incidents, resolutions, and system changes in the ticketing system.
- Collaborate with the day shift team to ensure seamless handover of ongoing projects.
- Conduct routine system updates and security patches.
- Ensure strict adherence to IT security protocols and compliance standards.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- CompTIA A+ or Network+ certification is highly desirable.
- Minimum of 2-3 years of experience in IT support, help desk, or systems administration.
- Must be available to work a consistent night shift schedule (e.g., 10:00 PM - 6:00 AM or similar).
- Strong knowledge of Windows operating systems, Active Directory, and Office 365.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.