Job Description
Are you a night owl looking for a rewarding career in the heart of Silicon Valley? Nexus Data Systems is seeking a dedicated Night Shift Technical Support Specialist to join our elite support team. We pride ourselves on providing top-tier solutions to our clients, and we need a detail-oriented professional to ensure our service levels remain high even after dark.
As part of our San Jose team, you will have the unique opportunity to work in a quiet, focused environment while helping businesses resolve complex technical challenges. We offer competitive pay, comprehensive benefits, and a clear path for career advancement.
Why Join Us?
- Competitive Pay: Earn between $25.00 and $35.00 per hour.
- Flexible Schedule: Enjoy your days off during peak business hours.
- Professional Growth: Access to ongoing training and certification support.
Don't miss this chance to advance your career in a stable, growing industry. Apply today!
Responsibilities
- Resolve Technical Issues: Provide exceptional technical support and troubleshooting for clients experiencing hardware and software issues.
- Customer Communication: Interact professionally with clients via phone, email, and chat to diagnose and resolve problems efficiently.
- Documentation: Maintain accurate, up-to-date records of all support tickets, resolutions, and customer interactions in our CRM system.
- System Monitoring: Monitor system performance and alerts during the night shift to identify potential issues before they impact users.
- Collaboration: Work closely with the day-shift team to hand over unresolved tickets and ensure seamless service continuity.
- Feedback Loop: Communicate common customer issues and feedback to management to help improve our products and services.
Qualifications
- Experience: Minimum of 2 years of experience in technical support, help desk, or customer service.
- Availability: Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Education: High school diploma or GED required; Associate degree or technical certification preferred.
- Technical Skills: Strong knowledge of Windows, macOS, Linux, and mobile operating systems.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Problem Solving: Ability to think critically and troubleshoot complex technical problems under pressure.