Job Description
We are seeking a dedicated Night Shift Technical Support Specialist to join our high-performing team in San Diego. If you thrive in a 24/7 environment and enjoy solving complex technical problems, this is your chance to make an impact. We offer a competitive night shift premium, flexible scheduling, and a collaborative culture.
Why Choose Us?
- Shift Premium: Earn up to $28.00/hour with our night shift differential.
- Remote Options: Work from home flexibility available for qualified candidates.
- Growth: Clear pathways for advancement into Senior Support and Management roles.
Responsibilities
- Provide tier 2 technical support to customers via phone, email, and chat during evening and overnight hours.
- Diagnose and resolve hardware and software issues affecting client operations.
- Log all support interactions and maintain accurate documentation in our ticketing system.
- Collaborate with the day shift team to ensure seamless issue resolution and handovers.
- Identify recurring technical trends and suggest improvements to our product and service documentation.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or a related field is a plus.
- Minimum of 1-2 years of experience in technical support or help desk environments.
- Strong understanding of operating systems (Windows, macOS) and common office software.
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and maintain high productivity levels during night hours.