Job Description
We are seeking a dedicated Night Shift Technical Support Specialist to join our dynamic team in San Diego, CA. In this role, you will be the primary point of contact for technical assistance during our peak off-peak hours, ensuring seamless operations and high client satisfaction.
Our night shift environment offers a quiet, focused atmosphere perfect for solving complex technical challenges. We value problem-solving skills, attention to detail, and the ability to work independently. If you are looking for a stable, well-paying position with excellent benefits, we want to hear from you.
Key Benefits
- Competitive hourly wage ($22 - $28/hr).
- Full medical, dental, and vision insurance.
- Reliable night shift schedule (10:00 PM - 6:00 AM).
- Opportunity for overtime and shift differentials.
Responsibilities
- Monitor system alerts and troubleshoot hardware/software issues for end-users.
- Manage and resolve incoming support tickets within established Service Level Agreements (SLAs).
- Conduct remote diagnostics and provide step-by-step technical guidance.
- Document all incidents, resolutions, and workarounds in the ticketing system.
- Collaborate with day-shift teams to ensure continuity of service.
- Perform routine system maintenance and updates during low-traffic periods.
Qualifications
- High school diploma or GED required; Associate degree in IT, Computer Science, or related field is a plus.
- Minimum of 1-2 years of experience in technical support, IT helpdesk, or customer service.
- Strong knowledge of Windows, macOS, and common office software.
- Excellent troubleshooting skills with a focus on root cause analysis.
- Must be available to work nights, weekends, and holidays.
- Strong written and verbal communication skills.