Job Description
Are you looking for a rewarding career with a modern tech company? We are seeking a dedicated Night Shift Technical Support Specialist to join our Denver team. As a leader in the industry, we pride ourselves on our cutting-edge technology and our commitment to employee well-being. By joining us for the night shift, you'll enjoy a unique work-life balance while working in a dynamic, high-growth environment. We offer a night shift premium and comprehensive benefits package including medical, dental, vision, and 401(k) matching.
Responsibilities
- Provide high-quality technical support to customers via phone, email, and live chat during assigned night shifts.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Log all customer interactions and technical resolutions into the CRM ticketing system.
- Collaborate with the day-shift team to ensure seamless handovers and continuity of support.
- Maintain a high level of professionalism and empathy with every customer interaction.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-2 years of experience in technical support or customer service.
- Strong knowledge of Windows, macOS, and troubleshooting protocols.
- Ability to work independently in a remote or hybrid environment during the night.
- Excellent verbal and written communication skills.