Job Description
Join the ApexTech Team – Your Next Night Shift Opportunity Awaits!
We are a leading technology solutions provider looking for dedicated Night Shift Technical Support Specialists to join our dynamic team. If you are looking for jobs near me that offer flexibility, competitive pay, and a chance to make an impact, ApexTech is the place to be.
While our primary hub is in San Diego, CA, we are expanding our remote footprint to include talent from North Carolina. We offer a hybrid work environment for those based in San Diego and fully remote options for our North Carolina employees, all while maintaining a premium culture of support and innovation.
Why Work With Us?
- Competitive Pay: Earn between $18.50 and $26.00 per hour depending on experience.
- Flexible Scheduling: 3rd shift positions available (10:00 PM – 7:00 AM).
- Comprehensive Benefits: Medical, dental, vision, and 401(k) matching.
- Growth Opportunities: Clear pathways for career advancement within the tech industry.
Don't miss out on this hiring now opportunity. Apply today and become part of the ApexTech family!
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat during the night shift.
- Troubleshoot hardware and software issues to ensure minimal downtime for our clients.
- Document all interactions and solutions in our ticketing system accurately and efficiently.
- Collaborate with day-shift engineering teams to escalate complex technical problems.
- Maintain a high level of customer satisfaction by adhering to service level agreements (SLAs).
- Stay updated on the latest technology trends and product knowledge to assist users effectively.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Previous experience in customer service or technical support is a plus.
- Must be available to work a rotating Night Shift schedule (10:00 PM - 7:00 AM).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer networking concepts.