Job Description
Join Our Elite Night Shift Team
We are looking for a dedicated Night Shift Technical Support Specialist to join our rapidly growing team in Atlanta, GA. If you are available to start immediately and thrive in a high-paced environment, we want to hear from you.
Why Apply?
- Immediate Start: Onboarding begins within 48 hours.
- Competitive Pay: Earn $18-$24/hour depending on experience.
- Modern Tech Stack: Work with cutting-edge tools.
Don't miss this opportunity to advance your career in a stable, rewarding environment.
Responsibilities
- Provide high-level technical support to clients via phone and ticketing systems during night hours.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Document all technical interactions and resolutions in the CRM.
- Collaborate with the day shift team to ensure seamless service continuity.
- Maintain a high level of customer satisfaction and professionalism.
- Perform routine system maintenance and security updates.
Qualifications
- High School Diploma or GED required.
- Previous experience in technical support or customer service preferred.
- Basic knowledge of Windows, macOS, and network troubleshooting.
- Must be available to work 4:00 PM - 12:00 AM.
- Strong communication and problem-solving skills.
- Reliable transportation to the Atlanta office.