Job Description
Urgent Hiring: Night Shift Technical Support Specialist
We are looking for motivated individuals to join our team in Mesa, AZ. As a leader in the tech industry, we offer a dynamic environment with competitive pay and excellent benefits for our night shift operations. If you are ready for a Walk-in Interview today, bring your resume to our Mesa office.
Why Join Us?
- Competitive Pay: $22.00 - $32.00 per hour based on experience.
- Immediate Start: Onboarding starts ASAP for the right candidates.
- Night Shift Benefits: Shift differential pay and flexible scheduling.
As a Technical Support Specialist, you will be the first line of defense for our clients, ensuring seamless IT operations during the evening hours. We value integrity, technical aptitude, and customer-centric service.
Responsibilities
- Provide technical support to internal employees and external clients via phone, email, and remote access during the night shift.
- Troubleshoot and resolve hardware and software issues efficiently to minimize downtime.
- Log and track all support tickets in our CRM system, ensuring accurate documentation.
- Collaborate with the day shift team to escalate complex issues and ensure continuity of service.
- Conduct routine system checks and maintenance to ensure server stability.
- Assist in the installation and configuration of new hardware and software for incoming employees.
- Maintain a professional and calm demeanor while handling high-volume inquiries.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Basic knowledge of computer hardware, operating systems (Windows, macOS), and network connectivity.
- Previous experience in a help desk or technical support role is preferred but not mandatory for walk-in candidates.
- Must be available to work night shifts, including weekends and holidays.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.