Job Description
Are you searching for Night Shift Jobs in California? Apex Global Solutions is currently hosting Walk-in Interviews for dedicated Technical Support professionals. Join our elite team in Los Angeles and enjoy competitive pay, comprehensive benefits, and a dynamic work environment.
We are seeking a detail-oriented individual to manage our high-volume support desk during our evening shift. If you are looking for Jobs Near Me with immediate start opportunities, this is your chance to advance your career in a leading tech firm. Don't miss this chance to secure a stable position in a booming industry.
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for end-users.
- Troubleshoot hardware, software, and network connectivity issues efficiently.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with cross-functional teams to improve service quality and reduce downtime.
- Escalate complex issues to senior engineers while maintaining a high customer satisfaction score.
- Conduct training sessions for new team members on standard operating procedures.
- Maintain a clean and organized workspace to ensure safety compliance.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Minimum of 1-2 years of experience in a technical support or help desk role.
- Ability to work rotating night shifts, including weekends and holidays.
- Strong verbal and written communication skills in English.
- Familiarity with remote desktop tools and ticketing systems (e.g., Zendesk, JIRA).
- Proactive problem-solving attitude and ability to work under pressure.