Job Description
Join Baltimore's premier retail destination as a Part-Time Customer Experience Specialist! We're seeking energetic individuals to deliver exceptional service in our downtown Harbor East location. This flexible role (15-25 hours/week) offers competitive pay, employee discounts, and a dynamic team environment. Perfect for students or professionals seeking supplemental income while gaining valuable retail experience. Our commitment to community and customer excellence makes this more than just a job—it's a chance to be part of Baltimore's vibrant retail scene.
Responsibilities
- Deliver exceptional in-person customer service through product knowledge and personalized recommendations
- Process transactions accurately while maintaining a positive checkout experience
- Assist with visual merchandising and inventory management tasks
- Resolve customer inquiries with professionalism and solution-oriented mindset
- Collaborate with team members to maintain store cleanliness and operational standards
- Support seasonal promotions and special event activations
- Contribute to a welcoming, inclusive shopping environment for all customers
Qualifications
- High school diploma or equivalent (currently enrolled students encouraged)
- Minimum 6 months customer service or retail experience preferred
- Strong verbal communication and interpersonal skills
- Basic math proficiency for transaction handling
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible availability including weekend and holiday shifts
- Positive attitude with problem-solving aptitude
- Local Baltimore area residency preferred