Job Description
Join Metropolitan Retail Group's vibrant team as a Part-Time Customer Experience Specialist in the heart of Washington DC. We're seeking passionate individuals to deliver exceptional service while building meaningful customer relationships in our flagship Pennsylvania Avenue location. This flexible role offers a dynamic work environment with competitive compensation and growth opportunities.
Responsibilities
- Deliver personalized customer service through in-person and digital channels
- Process transactions accurately using POS systems while maintaining security protocols
- Collaborate with cross-functional teams to optimize store operations
- Resolve customer inquiries with empathy and problem-solving skills
- Support visual merchandising initiatives to enhance product presentation
- Contribute to inventory management and stock replenishment processes
- Participate in ongoing product knowledge training sessions
Qualifications
- Previous retail or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends and holidays
- Basic proficiency with point-of-sale systems
- Attention to detail and accuracy in transaction processing
- Valid work authorization for the United States
- High school diploma or equivalent required
- Ability to stand for extended periods and lift up to 25 lbs