Job Description
Join our dynamic team in San Jose and start your career immediately! We're seeking passionate individuals for part-time customer service roles with flexible scheduling. This is your opportunity to gain valuable experience in a fast-paced tech environment while making a real impact. Apply today and begin working as soon as tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and provide product support for software and hardware
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex problems
- Maintain high customer satisfaction scores and response time metrics
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 6 months+ customer service or technical support experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Problem-solving mindset with attention to detail
- Basic technical troubleshooting knowledge