Job Description
We are looking for a motivated and energetic Part-Time Customer Service Representative to join our team in Nashville, TN. In this role, you will be the first point of contact for our valued clients, ensuring they receive the highest level of support and satisfaction. If you are a people person who thrives in a fast-paced environment, we want to hear from you.
Why Work With Us?
- Competitive hourly pay starting at $18.00.
- Flexible scheduling to accommodate your lifestyle.
- Opportunity for professional development and career growth.
- Collaborative and inclusive work environment.
Job Responsibilities:
- Manage high volumes of inbound customer inquiries via phone and email.
- Resolve customer issues and complaints with patience and professionalism.
- Update customer records accurately in our CRM database.
- Collaborate with the sales and support teams to ensure seamless service delivery.
- Identify and escalate complex issues to senior management when necessary.
Qualifications:
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work independently and manage time effectively.
Responsibilities
- Respond to customer inquiries in a timely and professional manner.
- Process returns, exchanges, and refunds accurately.
- Document all customer interactions in the CRM database.
- Identify opportunities to upsell products and services.
- Maintain a clean and organized workspace.
Qualifications
- High school diploma or GED.
- Strong problem-solving abilities.
- Attention to detail.
- Ability to multitask in a fast-paced environment.
- Reliable internet connection for remote work options.