Job Description
Apex Solutions Group is seeking a dedicated and enthusiastic Part-Time Customer Service Representative to join our dynamic team in Charlotte, NC. In this role, you will be the friendly voice of our brand, ensuring our clients receive top-notch support and service.
We offer a flexible work environment, competitive pay, and a culture that values employee growth. If you are looking for a part-time opportunity to make a real impact, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on high-quality service.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Update customer records in our CRM system accurately and promptly.
- Collaborate with the sales and support teams to ensure a seamless customer experience.
- Assist with processing orders, returns, and exchanges.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service experience is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work flexible hours, including evenings and weekends as needed.