Job Description
We are seeking a dynamic and detail-oriented Part-Time Customer Service Representative to join our rapidly growing team in Atlanta, Georgia. In this role, you will be the first point of contact for our valued clients, providing exceptional support and resolving inquiries with efficiency and empathy. Whether you are looking for a flexible schedule to balance work and life or a stepping stone in your career, this opportunity offers a welcoming environment and competitive compensation.
Why Join Us?
- Flexible part-time schedule (Weekends & Evenings available).
- Competitive hourly wage of $18 - $22.
- Opportunities for professional growth and skill development.
- Supportive and inclusive company culture.
If you are passionate about helping others and want to work near home, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues by investigating problems and implementing effective solutions.
- Accurately document all customer interactions and transactions in the CRM system.
- Provide product and service information to customers and answer questions regarding policies and procedures.
- Collaborate with the sales and support teams to ensure a seamless customer experience.
- Identify and escalate complex issues to the appropriate department for resolution.
Qualifications
- High school diploma or equivalent required; some college or customer service experience is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with computers and basic office software (Microsoft Office Suite).
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Previous experience in customer service or call center environments is highly preferred.