Job Description
Join our award-winning team at Nexus Retail Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional experiences at our Indianapolis flagship store. This flexible role offers 20-25 hours/week with evening/weekend availability, perfect for students or professionals seeking work-life balance.
Our state-of-the-art training program equips you with industry-leading skills in client engagement and conflict resolution. Enjoy competitive hourly pay, employee discounts, and opportunities for advancement within our growing retail network.
Responsibilities
- Deliver personalized customer service through in-person and digital channels
- Process transactions using POS systems with 99% accuracy
- Resolve customer inquiries and escalations with empathy and efficiency
- Maintain visually appealing product displays and store cleanliness
- Collaborate with team members to achieve sales targets
- Participate in inventory management and stock rotation
- Adhere to company security and loss prevention protocols
Qualifications
- Minimum 6 months customer service or retail experience
- Proficiency with point-of-sale systems (e.g., Square, Shopify)
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including weekends/holidays
- High school diploma or equivalent (college students encouraged)
- Basic math skills for cash handling and inventory
- Positive attitude and collaborative team spirit