Job Description
Join Urban Retail Solutions' dynamic team as a Part-Time Customer Service Specialist in vibrant Austin! We're seeking energetic professionals to deliver exceptional experiences at our flagship downtown location. Perfect for students, career-changers, or those seeking flexible hours in Texas' tech hub. Enjoy competitive pay, employee discounts, and opportunities for advancement in a supportive environment.
As a cornerstone of our customer experience team, you'll engage with diverse clientele while building valuable retail and communication skills. Our modern workspace fosters collaboration, and we prioritize work-life balance with flexible scheduling options.
Responsibilities
- Deliver outstanding customer service through in-person, phone, and digital channels
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Resolve customer inquiries and concerns with empathy and efficiency
- Assist with inventory management and visual merchandising
- Collaborate with team members to maintain store cleanliness and organization
- Participate in product knowledge training to stay updated on offerings
- Contribute to sales goals through upselling and cross-selling techniques
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service or retail experience preferred
- Strong verbal communication and active listening skills
- Basic proficiency with point-of-sale systems and digital tools
- Ability to work evenings, weekends, and holidays as needed
- Positive attitude with problem-solving aptitude
- Valid Texas driver's license if handling store logistics