Job Description
Join Metro Retail Solutions as a Part-Time Customer Service Specialist in the heart of Baltimore! We're seeking energetic individuals to deliver exceptional experiences at our downtown flagship store. This role offers flexible scheduling (20-25 hrs/week) and growth opportunities within our expanding retail network. Perfect for students, career-changers, or those seeking supplemental income. Enjoy competitive pay, employee discounts, and a dynamic team environment.
Responsibilities
- Deliver outstanding customer service through in-person and digital channels
- Process transactions accurately using POS systems
- Resolve customer inquiries and complaints with professionalism
- Assist with visual merchandising and inventory management
- Collaborate with team members to achieve sales targets
- Maintain store cleanliness and safety standards
- Participate in product knowledge training sessions
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service or retail experience preferred
- Strong communication and conflict resolution skills
- Ability to work evenings/weekends (including Sundays)
- Basic proficiency with POS systems and digital tools
- Valid driver's license for occasional store deliveries
- Must pass background check and drug screening
- Local Baltimore residents strongly preferred