Job Description
Join our dynamic team at Charlotte Retail Hub, where we're revolutionizing local shopping experiences! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional service in our vibrant downtown location. Perfect for students, career-changers, or those seeking flexible hours, this role offers competitive pay and growth opportunities. Enjoy a supportive environment with modern amenities and a team that values your contributions. Apply today to become part of Charlotte's premier retail destination!
Responsibilities
- Provide personalized assistance to 50+ customers daily across in-store and digital channels
- Process transactions using POS systems while maintaining 99% accuracy
- Resolve customer inquiries with empathy and efficiency, achieving 95% satisfaction rate
- Collaborate with visual merchandising team to maintain compelling product displays
- Execute inventory management tasks including stock replenishment and cycle counts
- Contribute to store cleanliness and safety standards compliance
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students strongly encouraged
- 6+ months customer service or retail experience preferred
- Proficiency with point-of-sale systems and basic MS Office applications
- Exceptional communication skills with ability to multitask in fast-paced settings
- Flexible availability including weekends, evenings, and holidays
- Valid North Carolina driver's license (if driving required for supply runs)
- Ability to stand for 6+ hours and lift 25 lbs consistently