Job Description
Join our vibrant team at LocalConnect Solutions, where we're revolutionizing community engagement through innovative tech platforms. We're seeking a passionate Part-Time Customer Service Specialist to deliver exceptional support to our growing user base in San Jose. This flexible role (20-25 hours/week) offers the perfect blend of remote and on-site work at our downtown hub. Enjoy competitive pay, comprehensive training, and the opportunity to make a tangible impact in your local community while advancing your career in tech support.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Manage and update CRM systems for accurate user profiles and case tracking
- Coordinate with local partners to resolve service delivery issues
- Conduct virtual training sessions for new users on our mobile platform
- Identify and escalate complex technical issues to senior engineers
- Collaborate with marketing team to improve user experience based on feedback
- Maintain detailed documentation of troubleshooting processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or retail sector
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving skills with attention to detail
- Excellent verbal and written communication abilities
- Ability to work flexible hours including weekends
- Valid California driver's license for occasional local partner visits
- Bilingual (English/Spanish) highly desirable