Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Raleigh, NC! We're seeking passionate individuals to deliver exceptional support to our growing client base. This flexible role offers immediate start with competitive compensation and growth opportunities. Enjoy modern amenities, collaborative culture, and the chance to make a tangible impact. Apply today and start your rewarding career journey!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM tools and knowledge base
- Process orders, returns, and payment adjustments accurately
- Document interactions and maintain detailed case records
- Collaborate with cross-functional teams to improve service quality
- Identify upsell opportunities and promote company offerings
- Meet/exceed performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM software
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Strong attention to detail and organizational abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude and team-oriented mindset