Job Description
Join Heartland Solutions Group as a Part-Time Customer Service Specialist and become the face of our innovative client support operations! We're seeking enthusiastic individuals with a passion for exceptional service to deliver outstanding experiences to our diverse clientele. This flexible role offers 20-25 hours weekly with competitive pay, comprehensive training, and growth opportunities within our expanding team. If you thrive in dynamic environments and possess strong communication skills, apply today to join Kansas City's premier service provider!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve product/service issues using CRM tools and internal knowledge bases
- Process transactions, returns, and exchanges accurately in point-of-sale systems
- Collaborate with cross-functional teams to resolve complex customer escalations
- Document interactions and maintain detailed case records in Salesforce
- Identify upsell opportunities and contribute to team revenue targets
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in fast-paced environments
- Proficiency with CRM software (Salesforce) and MS Office Suite
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with attention to detail
- Flexibility to work evenings/weekends (15-20 hours weekly)
- Ability to multitask in high-volume settings
- Positive attitude and commitment to continuous improvement